Return Policy

KELISS provides a valuable warranty

KELISS provides a valuable warranty that is processed in the most hassle-free way possible. Products sold by KELISS as refurbished come with their own unique warranty that you can find on the product listing or contact us at [email protected] with your order receipt for confirmation.

This limited warranty provided by the manufacturer does not affects the potential statutory warranty provided by law.

30-Day Money-Back Guarantee

Undamaged products can be returned for a full refund, regardless of the reason, within 14 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 5 units of a product will be considered a bulk order.) Once the returned item arrives back in KELISS’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging as purchased
• Buyer is responsible for shipping costs
• Returns may be rejected if product does not meet the above requirements

Refund requests expire 14 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired in this 14-day window. For purchases not made directly through KELISS’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by KELISS or KELISS’s authorized resellers are covered by an limited warranty, starting from the date of purchase.

KELISS’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through KELISS’s authorized distributors and retailers are handled through KELISS.

For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available, otherwise a new item will be sent.

Process:

• Buyer must provide sufficient proof of purchase
• KELISS must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return the item for quality inspection

Valid proof of purchase:

• Order number from online purchases made through KELISS or KELISS’s authorized resellers
• Sales invoice
• Dated sales receipt from an authorized KELISS reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by eufy quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not covered under warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from illegitimate resource