Product Delivery Policy

At KELISS, we are committed to providing a seamless and efficient delivery experience for our customers. Please review our product delivery policy to understand how we handle the shipment of our smart locks, toilets, mirrors, and other innovative products.

Order Processing:

All orders are processed within 14 business days (excluding weekends and holidays) after the order is placed.
Once your order is dispatched, you will receive a confirmation email with tracking information.

Shipping Locations:

We currently ship to addresses within North America, Europe, Australia and New Zealand, Asia and Middle Eastern Regions.
For international orders, please note that additional customs duties and taxes may apply. Customers are responsible for any import charges incurred.

Shipping Methods:

We offer standard and expedited shipping options.
Shipping costs are calculated based on the weight and destination of the order. If any added or expedited shipping requests, our customer service will contact you.

Order Tracking:

Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.
For real-time tracking, visit the [tracking provider’s website] and enter your tracking number.

Delivery Confirmation:

Upon delivery, a confirmation email will be sent to the email address provided during the purchase.
If you encounter any issues with the delivery, please contact our customer support team at [email protected]

Incomplete or Incorrect Addresses:

It is the responsibility of the customer to provide accurate and complete shipping information.
KELISS is not liable for delays or non-delivery due to incorrect or incomplete addresses.

Shipping Partners:

We partner with reputable carriers to ensure the safe and timely delivery of your order.
In rare cases of shipping delays or issues, we will work closely with our shipping partners to resolve the matter promptly.

Returns Due to Non-Delivery:

If a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for additional shipping costs to reship the order.

By placing an order with KELISS, you agree to the terms outlined in our product delivery policy. For any inquiries or assistance, please contact our customer support team.